RETURNS & SHIPPING
Overview
LCPRS LIMITED aims to provide clear, fair, and practical returns and shipping terms. Please read the conditions below before returning goods or arranging delivery.
Made-to-Order Products
The following conditions apply to all LCPR made-to-order sales:
- No returns will be accepted.
- These items are not stocked and are made to order.
Trade Account Holders
Returns for credit are available to trade account holders only and require a Return Authority before goods are sent back.
- Goods must be unused, in original packaging, supported by proof of purchase, and in resalable condition.
- All returns are subject to inspection and approval.
- A Return Authority is required for all goods returned for credit.
- Proof of purchase must be provided with all returns.
Return Timeframes and Fees
- Within 7 days of dispatch from LCPRS LIMITED: eligible for full credit.
- 8 to 28 days after dispatch: subject to a 20% handling fee.
- 29 to 59 days after dispatch: subject to a 50% handling fee.
- 60 days or more after dispatch: not eligible for return.
Non-returnable Items
- Custom, procured, cut-to-size, and fabricated goods are non-returnable.
Credits and Freight
- LCPRS LIMITED’s liability is limited to the replacement cost of the goods supplied and will not exceed the original purchase price of those goods.
- Freight charges are non-refundable.
- If an order originally qualified for free freight, the outward freight cost may be deducted from any credit issued.
- Return freight is the customer’s responsibility.
Shipping
LCPRS LIMITED aims to keep freight options simple, practical, and transparent.
LCPRS LIMITED reserves the right to amend freight charges at any time due to supplier changes, pricing fluctuations, estimate variations, or policy updates.
Once updated, any previous freight structures, packaging references, or marketing material relating to freight charges no longer apply.
Faulty Goods
If a product is supplied faulty, LCPRS LIMITED will assess the issue and, where appropriate, arrange a repair, replacement, or refund in accordance with applicable supplier warranties and consumer obligations.
To assess a faulty goods claim, we may require the following:
Order number
Your name and contact details
A description of the issue
Photographic evidence where damage occurred during transport or handling
Key Conditions
- A Return Authority is required before goods are returned for credit.
- Returned goods must be unused, in original packaging, and supported by proof of purchase.
- Custom, procured, cut, and fabricated goods cannot be returned for credit.